For over a year I've been trying to get e-billing set up for my Optus mobile phone bill.
And for over a year Optus has been telling me that I have to do it myself through my Optus account online. I'm fine with that, but the site never let me log in.
I didn't get a working Optus.com.au account until I upgraded my phone to an iPhone 3GS in June 2009. Although, I still had to link my mobile phone account with the online account. I did that and set my bill to be paperless.
I don't want paper bills, statements, or anything. The only paper I'd like to receive in the mail is an unexpected personal letter from a bff, friend, or my girlfriend.
Hence, since June I have not seen a bill from Optus. Nothing has appeared in my e-mail.
Today, I received a text message stating I had an overdue bill. Fantastic.
I went to my online account to check it out. The online account stated I must link it to an Optus customer account. As I said before, I already did that in June. Regardless, I completed all the necessary fields and linked them up.
Then, I called Optus to speak with a customer service representative about the status of my e-billing. The nice girl told me that I was not setup for paperless bills. I asked if that could be changed. She told me "Yes," but I had to link my accounts.
Eventually the girl logged in to my account and setup e-billing for me.
THANK YOU, OPTUS. FINALLY.
I like you, but you have to pick up your game before I get fed up and move to someone else.